Landlord FAQ'S
We’ve rounded up some of the questions landlords ask us most often, with clear and straightforward answers. If there’s something else you’d like to know or if you’re curious about joining us, feel free to drop us a message anytime.
Do I need a property license?
It depends on your property type and location. Some rentals require a landlord license, while others don’t. We can help you check your local council’s requirements and guide you through the process if needed. Contact us for more details.
Do you accept non-resident landlords?
Do you accept non-resident landlords?
Which parts of London does Landlo cover?
We manage properties across London within the M25. If you're unsure whether we cover your area, get in touch, and we'd be happy to help.
How does the management fee work?
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Our management fee is a percentage of the monthly rent, covering everything from tenant support to maintenance coordination. We offer transparent pricing with no hidden fees. Any additional charges can be found in our landlord fees & additional services list.
Who handles property maintenance and repairs?
We coordinate all maintenance and repairs with trusted contractors. You’ll always be informed before any routine work is carried out.
Are there extra charges when you arrange repairs?
We don’t add any surcharges for arranging repair or maintenance work under £2,000 during active tenancies. This means that when you need general repairs or maintenance (e.g., fixing a broken boiler), you only pay the contractor’s fee. We’ll simply pass the invoice to you or deduct the cost from the rent received. For works over £2,000, we charge a 10% surcharge for arranging the repairs. Compliance and additional services listed in our landlord fees may include separate admin charges.
Who do you typically work with?
We work with a range of landlords - from first-time investors to those with multiple properties who are looking for a more personal, reliable and responsive style of management. Our clients tend to value clear communication, thorough oversight, and a professional service that doesn’t cut corners.
Do you manage HMOs or just single lets?
We manage both single lets and HMOs, and our service is tailored to meet the specific compliance and operational demands of each. We're well-versed in current safety regulations and tenant management - and we work with experienced contractors to ensure everything is kept to the correct standard. Whether it's a two-bed flat or a multi-room let, the level of care stays the same.
Are you part of any recognised professional bodies?
Yes, we’re fully registered with Propertymark and comply with all the relevant legal and regulatory frameworks, including client money protection, deposit protection, and membership of a redress scheme. We're committed to professional standards and best practice, giving landlords full confidence that their property is in safe hands.
Do you manage blocks or work with tenant associations?
We specialise in managing individual rental properties, including HMOs and single lets. We don’t offer block management or leaseholder services, these tend to fall under a very different area of property management. Our focus is on providing a high-quality, reliable service for private landlords and investors, where we can add real value and take ownership of the full tenancy process.