24/7 Emergency Property Repairs
Reliable Emergency Repair Support for Tenants
When a property emergency strikes, it can be stressful for both landlords and tenants. At Landlo, we provide a 24/7 Emergency Property Repair & Triage Service.
This ensures that urgent issues are handled swiftly and effectively. From burst pipes to electrical failures, our system priorities tenant safety and minimises potential damage to your property.
How Our 24/7 Emergency Repair Process Works
We use a structured, efficient process to ensure emergencies are handled quickly and effectively, reducing unnecessary callouts while ensuring genuine issues receive immediate attention.
Step 1: Tenant Portal Access
When an issue arises, tenants are first directed to our Tenant Portal, where they can:
- Access troubleshooting guides
- Report issues online
Many minor problems, such as resetting a tripped fuse or repressurizing a boiler, can be resolved without requiring an emergency callout.
Step 2: Chat Triage System
If the tenant still needs assistance, our Chat Triage System steps in. Through a guided conversation, the system:
- Assesses the severity of the issue
- Determines if an emergency repair is truly needed
- Provides further troubleshooting steps
This ensures that only real emergencies are escalated, reducing unnecessary callout costs.
Step 3: Emergency Phone Call Support
For verified emergencies, tenants are provided with an emergency contact number to speak directly with our team, that will:
- Confirm the urgency of the repair
- Determine the best course of action
- Provide immediate guidance to tenants, if applicable
Step 4: Contractor Dispatch
If the issue requires immediate attention, a contractor will be dispatched as quickly as possible. We work with a network of trusted professionals who specialise in:
✔ Plumbing & leak repairs
✔ Electrical emergencies
✔ Heating & boiler breakdowns
✔ Security breaches (broken locks, doors, windows)
Why Landlords Need a 24/7 Emergency Property Repair Service
As a landlord, being available for urgent repair requests at all hours can be challenging. Issues like boiler breakdowns, leaks, and power outages can arise unexpectedly, and a delayed response can lead to further property damage, costly repairs, and dissatisfied tenants.
Landlo offers a 24/7 emergency triage system, so you don't have to be on call—our team manages everything on your behalf.
Benefits of Our 24/7 Emergency Repair Service:
Fast response – Prevent property damage by addressing emergencies quickly
Tenant safety – Handling serious issues like severe leaks, electrical hazards, or security breaches.
Reduced stress for landlords – No need to be available 24/7 for emergency calls
Cost-effective repairs – Fast action prevents minor issues from escalating into expensive fixes
Frequently Asked Questions
- Puts the tenant’s safety at risk (e.g. electrical failures)
- Could cause severe property damage if left unresolved (e.g., burst pipes, flooding, structural damage)
- Prevents the tenant from living in the property (e.g., no heating in winter, major security breaches)