Maintenance & Repairs

When a property emergency strikes, it can be stressful for both landlords and tenants. At Landlo, we provide a 24/7 support to your tenants, in the event of a property emergency.

This ensures that urgent issues are handled swiftly and effectively. From burst pipes to electrical failures, our system priorities tenant safety and minimises potential damage to your property.

We use a structured, efficient process to ensure emergencies are handled quickly and effectively, reducing unnecessary callouts while ensuring genuine issues receive urgent attention.

Tenant Portal Access

When an issue arises, tenants are first directed to our Tenant Portal, where they can:

  • Access troubleshooting guides
  • Report issues online

Many minor problems, such as resetting a tripped fuse or repressurizing a boiler, can be resolved without requiring a callout.

24/7 Chat Triage System

If the tenant still needs assistance, our Chat Triage System steps in. Through a guided conversation, the system:

  • Assesses the severity of the issue
  • Determines if an emergency repair is truly needed
  • Provides further troubleshooting steps

This ensures that only real emergencies are escalated, reducing unnecessary callout costs.

Contractor Dispatch

If the issue requires urgent attention, a contractor will be dispatched as quickly as possible. We work with a network of trusted professionals who specialise in:


✔ Plumbing & leak repairs
✔ Electrical emergencies
✔ Heating & boiler breakdowns
✔ Security breaches (broken locks, doors, windows)

Fair, Transparent Repairs

We believe in honesty and transparency, which is why we do not add any surcharge to organise repair works under £2,000 for active tenancies. You’ll only ever pay the exact cost quoted by the contractor, ensuring you get fair pricing for all repairs, without any hidden fees or markups. Refer to our terms or landlord fees for further details.

As a landlord, being available for urgent repair requests at all hours can be challenging.

Issues like boiler breakdowns, leaks, and power outages can arise unexpectedly, and a delayed response can lead to further property damage, costly repairs, and dissatisfied tenants.

Landlo offers 24/7 emergency support to your tenants, so you don't have to be on call, our team manages everything on your behalf.

Frequently Asked Questions

1What qualifies as an emergency repair?
An emergency is any issue that:
- Puts the tenant’s safety at risk (e.g. electrical failures)
- Could cause severe property damage if left unresolved (e.g., burst pipes, flooding, structural damage)
- Prevents the tenant from living in the property (e.g., no heating in winter, major security breaches)
2What if the issue isn’t an emergency?
If an issue is not urgent, it will be logged and addressed as part of our routine maintenance service.
3Are the repair costs covered in my property management fees?
Emergency callouts are arranged on behalf of the landlord, and repair costs are charged accordingly. We always seek landlord approval before proceeding with non-urgent repairs.

Property Management

Our comprehensive property management service make letting stress-free. Whether you need help finding tenants, handling repairs, or ensuring compliance, we’ve got you covered.

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